Privacy Policy

1. Introduction

TechieBall ("we," "our," or "us"), registered at G K Tower, Chakkaraparambu Junction, Thammanam, Kochi, Kerala – 682032, India, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at techieball.com or use our services.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access the site.

2. Information We Collect

Information You Provide Directly

• Name and contact information (email address, phone number)
• Company name and details
• Project requirements and descriptions submitted via our contact form
• Any other information you choose to provide

Information Collected Automatically

• IP address and approximate location (country/region)
• Browser type and version
• Pages visited and time spent on each page
• Referring URLs
• Device information (type, operating system)

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files placed on your device when you visit a website.

Types of Cookies We Use

• Essential Cookies: Required for the website to function correctly (e.g., theme preference stored in localStorage).
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). These cookies collect anonymised data.
• Preference Cookies: Remember your settings and preferences (e.g., dark/light theme) across sessions.

Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Refer to your browser's help documentation for instructions.

4. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Deliver our services and communicate about projects
• Send you updates, proposals, and marketing communications (with your consent)
• Analyse and improve our website performance and user experience
• Comply with legal and regulatory obligations
• Prevent fraud and ensure the security of our systems

5. Third-Party Services

We may use third-party services that collect, monitor, and analyse data to help us improve our service. These third parties have their own privacy policies and we encourage you to review them.

• Google Analytics: Used to analyse website traffic. Google may use this data in accordance with their own privacy policy. You can opt out via the Google Analytics Opt-out Browser Add-on.
• WhatsApp Business: If you contact us via WhatsApp, your conversation is subject to WhatsApp's privacy policy.
• Google Workspace: We use Google services for email and business operations. Data shared via email is handled per Google's privacy policy.

6. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With service providers who assist us in operating our website and conducting our business, under strict confidentiality agreements
• When required by law, court order, or government authority
• To protect the rights, property, or safety of TechieBall, our clients, or others
• With your explicit consent

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Contact form submissions are retained for up to 2 years unless you request deletion earlier. Analytics data is retained in accordance with our analytics provider's settings (typically 26 months for Google Analytics).

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data.
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Object: Object to our processing of your personal data for marketing purposes.
• Right to Data Portability: Request that we transfer your data to another organisation or directly to you.

To exercise any of these rights, please contact us at support@techieball.com. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include HTTPS encryption, restricted access to personal data, and regular security reviews. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

10. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

11. International Data Transfers

Our servers and third-party service providers may be located outside India. By using our website, you consent to the transfer of your information to countries which may have different data protection laws than your country of residence. We take steps to ensure your data is handled securely and in accordance with this policy regardless of where it is processed.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at: